Friday, 23 August 2013

Payment Options

Our most popular form of payment by our customers is by credit card, generally Visa or Mastercard (Visa just pips Mastercard), we do also accept Amex and Diners but find these are mainly used by businesses. I don't mind people not using Amex or Diners as the bank fees for these are a lot higher than regular credit cards (2 almost 3 times higher!)

Paypal is the next favourite way to pay with some days outdoing Visa/Mastercard, most payments with Paypal are by people who have a Paypal account so are using their balance - very rare but on occasion we do receive eCheque payment through Paypal. These work similar to normal bank cheques in the fact that we have to wait for them to clear first before processing the order.

We occasionally receive orders using direct deposit as payment but these are becoming fewer and fewer - a good thing about direct deposit is that we don't have to pay any fees (like we do for credit cards and paypal payments) but a downside is that we can get 'scammers' trying to get their order set before we have received payment into our bank account! Sadly I have fallen for this before BUT not any more - no orders are sent until we have received payment, no matter how urgent it is. We do recommend using another form of payment for urgent orders as we want to be able to help but not at the expense of losing money!

Money orders and cheques are also a payment option but these are used very little - which makes sense really. You're ordering online to save having to go to the shops but then if you pay by cheque or money order you have to either go to the bank or post office and then post it off and wait, wait, wait for us to receive it plus if it's a cheque there's even more time waiting for it to clear. Not very 21st century!

Until next time, use your mastercard and send someone some lollies!


Thursday, 22 August 2013

Reasons people send gifts

During the last 9 years we've sent out a lot of gifts for birthdays, probably one of the most common reasons for people sending a gift actually! I think that it's great that we can help people with their gift giving needs and love the fact that with the internet it makes it so much easier and faster! Quite a few of our gifts are 'oh no I forgot such and suchs birthday' I need it delivered FAST, please please please. We do everything we can but there are times when it is just impossible for us to deliver on the date requested, especially when it is needed the same day but it's going to Perth - just can't do it. In these instances we let our customer know that we are unable to deliver on their requested and do suggest that if they require same day delivery to look for a business that is on the same area or even to try a florist. Florists are generally all linked by larger companies (such as Interflora) so use local businesses to do the order requests. Wouldn't it be great if Rainbow Designs had little shops scattered all over Australia!!

Another popular reason for people sending a gift is to say 'sorry' - whether it be for saying something not very nice, for forgetting a special day or for not ringing more often. A little box of chocolates is a great way to say sorry and I'm pretty sure you'll be forgive for whatever it is you did!

Anniversaries have been celebrated a lot with a big box of lollies - from 3 month anniversaries right up to golden and everything in between. It could also be the anniversary of buying a house or getting a job - so many special dates to remember and celebrate!

Main events such as Easter, Mother's Day, Father's Day and Christmas can always guarantee a flurry of orders - generally last minute! It can have me worried at times thinking what terrible sales we've had but them low and behold in they all come, with only moments to spare. Sometimes I do wish people were a bit more organised :-)

So, who's birthday have you forgotten??

Until next time, share a box of chocolates with someone you love


Wednesday, 21 August 2013

Father's Day is fast approaching!

Another year is flying by, don't they all?? I can't quite believe that Father's Day is only 2 weeks away - I'm sure we just finished Easter!! Sometimes I can't keep up with the speed of the weeks and other times I wish the days would go faster (weekend anyone??)!

We've got a fabulous variety of gifts this year at Rainbow Designs with 'dad' in mind - think licorice, beer, big box of chocolates (all for him!), more beer and even lager and cider if he is that way inclined!

Our yummy range of gifts from Port Macquarie can be ordered up until Wednesday 28 August to ensure delivery is made before Sunday, 1 September and our gorgeous gift hampers from Brisbane and Melbourne need to be ordered by Monday 26 August - the earlier the better really!

Remember, deliveries are not made on the weekend so all orders will be delivered the week leading up to Father's Day - it's up to your dad whether he has the will power or not to not open it until Sunday!

Gifts start at $ there is NO reason to not send your dad something! He deserves it! Just quietly, I think my dear old dad will be getting boring old socks (he can have all the chocolates he wants just about anytime he wants with me close by!) but don't do that to your poor old dad!!! :-)

Take care and don't forget to eat some lollies,


Tuesday, 20 August 2013

Cheap Gift Giving but Also Very Yummy

I started Rainbow Designs (way back in 2004) with the idea of having cheaper gift hampers/boxes so more people were able to send something - whether it be for a birthday, house warming or just to cheer someone up. This is still so very true today! I've even lowered a LOT of prices which means I may have to work much, much harder and sell a LOT more gifts to make a living but that's just fine with me! I want people to be able to feel comfortable and happy to order form Rainbow Designs and to be able to do it without blowing their budget. Lower prices definitely doesn't mean lower customer service or poor quality products! NO WAY! I work so hard at delivering service that people expect, want and deserve - they're spending their hard earnt money with me so they deserve the very best I can give.

The quality of the lollies and chocolates we use are a major part of our gifts so I always ensure we get the best we can, not gourmet, but well made and, well, yummy! Allens are a definite favourite as is Mars (think M&M's - I LOVE M&M's!!) and Cadbury and Nestle and Trolli (gummi bears are SO popular - they are almost always included in the cravings gift!) We're lucky that we have a great local distributor here in Port Macquarie that stocks most of the yummy confectionery we use plus we also worked with some fantastic businesses who help us with our gorgeous hamper gifts (we've got one in Victoria and one in Queensland).

Delivery has been helped ENORMOUSLY since we started using Toll Express! They have been amazing in their service and delivery times. They surprise me quite often with how fast they can deliver especially to places like Darwin, Perth and Alice Springs - the NEXT day! I think that is pretty special! Their tracking is also great, I can keep an eye on all the parcels we send out and generally be able to update customers when their gift has been delivered. I think this is a nice touch as more often than not they are in another state, sometimes even another country, so it's great that they can feel part of the whole gift giving experience! (and then they can see how long it takes their recipient to say thanks!!).

It's hard work running Rainbow Designs and I have to admit that at times I've had doubts about the success of it and can sometimes get caught up in the day to day BUT in saying that I love working for myself and hearing from happy people and knowing that I was a small help in their lives for just a moment.

And don't forget to eat some chocolate,